A creative failed to generate

Failed generations refund their reserved credits automatically — check the activity ledger on the Credits page to confirm.

Common causes

• The prompt was rejected by the safety layer — rephrase and avoid sensitive content.
• A temporary provider outage — retry in a few minutes.
• A lost connection — use the reconnect state shown in Create; the job may still finish.

Still stuck?

Send a support ticket with the app name, the time of the attempt and the exact error message. Never include passwords or payment details.